List of Sub-Processors

List of Sub-processors

  • Introduction

    A sub-processor is a third-party data processor engaged by ZINFI—the Data Processor who has or will have access to or process personal data from customers to provide UPM services. This document explains how ZINFI engages with Sub-Processors. The list of sub-processors includes third-party vendors that support various aspects of our services to our customers, such as cloud services, customer support, reporting, and mailing services.

    List of Sub-Processors

    Infrastructure Sub-Processors

    To help ZINFI deliver the ZINFI UPM Subscription Service, we engage Sub-Processors to support our infrastructure. By agreeing to the DPA, you agree that this/these sub-processors have access to customer data.

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    Third-Party Sub-Processor

    Legal Entity

    Purpose

    Applicable Service

    US Data Center Sub-Processor Location: United States

    EU Data Center Sub-Processor Location: EU or Other

    Microsoft Azure

    Microsoft Corporation

    Hosting & Infrastructure

    Cloud Platform – Data Hosting and Infrastructure Provider.

    United States

    Germany

    Feature Specific Sub-Processors

    Some of our features and integrations require the use of additional Sub-Processors. Some will apply to you as a default, and some will apply only on an ad hoc basis. As the table below indicates, we will notify you before you provision a feature or install an integration requiring opt-in Sub-Processor support.

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    Third-Party Sub-Processor

    Legal Entity

    Purpose

    Applicable Service

    US Data Center Sub-Processor Location: United States

    EU Data Center Sub-Processor Location: EU or Other

    HubSpot

    HubSpot, Inc.

    Customer Support Platform

    Used for managing customer interactions and support.

    United States

    Germany

    SendGrid

    SendGrid, Inc.

    UPM Email Delivery

    Cloud-based SMTP provider that allows email to be sent via the UPM Platform.

    United States

    Germany

    Microsoft Power BI

    Microsoft Corporation

    UPM Reporting Solutions

    The UPM platform’s Business Intelligence Reports App is integrated with Microsoft Power BI Report Engine for reporting operations.

    United States

    Germany

    GrapesJS

    GitHub, Inc.

    UPM Web Builder Framework

    Web Builder Framework combines different tools and features to assist in building HTML templates utilizing the WYSIWYG editor in the UPM Platform.

    United States

    Germany

    Google Translate

    Google LLC

    UPM Multilingual Engine

    Used for translating UPM HTML content to other languages.

    United States

    Germany

    Google Maps

    Google LLC

    UPM Locator

    Integrated with the UPM Partner Locator Engine, utilized to pin Partner Address(s) on the Google Map.

    United States

    Germany

    IdentityServer

    Microsoft Corporation

    UPM Authentication Server

    Provides a standardized method for authenticating login requests of the ZINFI UPM Platform.

    United States

    Germany

    ZINFI Affiliate Sub-Processors

    To help ZINFI deliver the Subscription Service, we engage ZINFI Affiliates as Sub-Processors to assist with our data processing activities. By agreeing to the DPA, all sub-processors may access customer data.

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    ZINFI Sub-Processor

    Legal Entity

    Purpose

    Location

    ZINFI SOFTWARE SYSTEMS PRIVATE LIMITED

    ZINFI SOFTWARE SYSTEMS PRIVATE LIMITED

    Services & Support

    India

    Notes and Conclusion

    Due to the nature of our global business and our commitment to our customers, our business needs and service providers may change occasionally. For example, we may terminate a service provider to consolidate and reduce the service provider’s usage. Similarly, we may add service providers if we believe adding them would improve our ability to offer subscription services.

    During such cases – ZINFI informs relevant stakeholders, including customers and employees, about changes to service providers and provides clear timelines and details about the transition process.

    By proactively managing changes in service providers, we ensure that our business remains agile and capable of meeting evolving customer needs. This approach allows us to continuously improve our services while maintaining high security and compliance standards.

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